FAQ

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Returns
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Shipping

Has my order been shipped out yet?
All orders placed before 1pm will be shipped the same day on the delivery method selected. All orders placed after 1pm will be shipped the next working day on the delivery method selected. If your order is placed after 1pm on Friday it will be shipped the next working day, Monday, unless this is a bank holiday.

As soon as your order has been shipped, a dispatch email will be sent to yourself to confirm.

What delivery services do you provide?

*Orders shipped via our standard service may take up to 15 working days from date of dispatch. Should your order become lost in the post we will refund or resend your order after the 15 working days allowance.

**None of the delivery times provided are guaranteed by ourselves or the courier companies. If for some reason your order is delayed we will gladly work with the courier company to track down your order and ensure a delivery as quickly as possible. We are unable to refund delivery charges for delays beyond our control. Orders will need to be signed for. 

Northern Ireland, Isle of Man and Channel Islands
Due to new regulations from the International Civil Aviation Organization we are no longer able to ship batteries to Northern Ireland, Isle of Man and Channel Islands.

Can I have my order shipped to an alternate address to my billing?
Yes, if you wish to have your order delivered to a different address to your billing address, then please enter the address in the shipping address field.

When is your cut-off time?
All orders placed after 1pm Monday to Friday will be shipped the next working day.

Can I track my order?
Yes, please use the order tracking page

I have a failed delivery. What do I do?
In the case of a failed delivery, using either your referance number or tracking number you can arrange for a re-delivery or collection from a local depot. Should you not contact the courier within 5 working days the goods will be returned to ourselves, after which we will issue you with a refund less the initial shipping costs + £4.99 return shipping costs.

Refused orders will be returned to our warehouse, after which we will issue you with a refund less the initial shipping costs + £4.99 return shipping costs.

I was not in to receave my order. What do I do?
If the courier is unable to deliver your order, they will leave a 'sorry we missed you' card with details on how to either arrange a re-delivery or collect your order from your local sorting office. Items not collected will be returned to ourselves where upon receipt we will contact you and give you the option of re-delivery at a cost of £3.99 per item, or a refund less  £4.99 restocking fee.

Do you ship on bank holidays/weekends?
Orders placed on bank/public holidays or weekends will be shipped the next working day.

Please note that couriers do not operate on bank/public holidays or weekends. Therefore if your scheduled delivery date falls on a bank/public holiday or weekend your order will be delivered the next working day.

Here is a list of the bank/public holidays for 2017:

 
New Year's Day (observed) 2nd January 
Good Friday 14th April  
Easter Monday 17th April
Early May Bank Holiday 1st May 
Spring Bank Holiday 29th May
Summer Bank Holiday 28th August 
Christmas Day 25th December
Boxing Day 26th December 


Returns

If you are not satisfied with our goods, you have the right to cancel the order within 14 days of purchase. Please contact us at info@chargersdirect.co.uk to request the returns details.

I have received an incorrect item. What do I do?
If you have received an incorrect item in your order, let us know straight away by contacting us at info@chargersdirect.co.uk.

I have received a faulty item. What do I do?
Items found to be faulty within the warranty period (shown on product page) should be returned to us for a free replacement. We will email over a prepaid shipping label which will cover the return costs. A replacement will be shipped within 2-4 working days from receiving the faulty item. 

Please check our returns procedure before returning the item.

How do I return an item?
Before returning any item for any reason, please contact us at info@chargersdirect.co.uk. We will email you a RMA number, which must be included with the return.

Items returned without all requested information void the returns conditions and no replacement or refund can be given in these circumstances.

Items found to be faulty within the warranty period (shown on product page) should be returned to us for a free replacement. We will email over prepaid shipping label which will cover the return costs. Orders where the customer has chosen to return for a refund, the customer is responsible for safe return of the item and should obtain proof of postage in case of the rare event of the item not being received. We advised shipping via a tracked method. 

We are not responsible for any items lost in the post when returned to ourself; this cost falls entirely on the customer.

Shipping Charges
Shipping charges are non refundable. Returns on items that included 'Free Shipping' will be credited for the item only, minus the original shipping charges we incurred to ship the item(s) out to you

My item is faulty. What do I do?
Items found to be faulty within the warranty period (shown on product page) should be returned to us for a free replacement. A replacement will be shipped within 2-4 working days from receiving the faulty item. Please check our returns procedure before returning the item.

How will I be refunded?
All refunds are issued via methods payment was received; costs of return are non-refundable.

I have been refunded the incorrect amount. What do I do?
If there has been an issue with your refund, let us know straight away by contacting us at info@chargersdirect.co.uk.

Have you received my returned goods?
We will send you a confirmation email for receipt once we have received your faulty item

I returned an item and it was incorrectly refunded or replaced?
If there has been an issue with your refund or exchange, let us know straight away by contacting us at info@chargersdirect.co.uk.

Shopping

Do I need to create an account to shop with you?
No, you do not need to create an account to shop with us.

Can you give me more information on your products?
If you have any questions in regards to our products then do not hesitate to contact us.


Payment

How do I pay for my order?
We accept payment via: Credit/Debit Card and PayPal. We accept all major credit and debit cards, including: MasterCard, Visa, Switch, Solo, Visa Debit (Delta), Visa Electron and Maestro

 

Purchase Orders
If you would like to place an order via purchase order please either email info@chargersdirect.co.uk or fax 0872 113 2141.

We offer 30 day payment terms to educational establishments (schools, colleges, universities and other educational establishments)



Commitment to Data Security.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information above.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Chargers Direct is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new laptop charger from us we would accept their old laptop charger and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.